Random Banning

I was currently playing a cute game called Eden Eternal from Aeria Games. HOWEVER, I "think" my account was banned... AGAIN.. for no reason at all... I tried to log in 3 or 4 times and the game didn't recognize my username and password and when I tried to login to the Aeria Games website I got the following error messages:

"Sorry. The account has been blocked due to violation of our terms of

"Sorry. Unrecognized username or password."
I was banned 2 times including this time... 
The annoying thing is... Me and some other friend who are playing the game with not bots, no RTM or anything and WE were the ones who get banned while ALL those bots SHOUTING in all channels are SAFE.
I'm totally disappointed by it and ABSOLUTELY turned off by how they handle things like this...

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