Shady Globe CSR Responses (Fair Use Policy)

I think they also don't know what to say about the issue... and it makes it even more annoying:

Hi Angelo,

Maraming salamat po sa inyong komento. Nais po naming ipaalam sa inyo na ang Fair Use Policy ay System generated lang po. Ang system po ang nag-aactivate sa inyong SIM card nag mag-avail ng mga promo ng Globe. Maaari naman po kayong mag-register pagkatapos po 30 calendar days.

Sana po ay nakatulong po ito sa inyo. 

 System Generated only..

To Mr. Jack:

Good day.

We sincerely apologize for the inconveniences this may have caused you.

Please be informed that National Telecommunications Commission is also the other party which implemented this rule to protect and prevent our subscribers from using the service in an abusive way. It is then by using the promos in group messages and for campaign purposes and so on.

Again, our apologies for this.

Sincerely,

Globe Customer Service 

"National Telecommunications Commission is also the other party which implemented this rule..." Pointing fingers...

Good day. We apologize for the inconvenience this may have caused you.
The fair use policy states that call and text offers are applicable for person to person transactions only. They are not intended and should not be used for commercial purposes. Call and text offers must not be abused by the subscribers (i.e. subscribers must not make an unreasonable number of calls or make unreasonably prolonged calls).
Globe has decided to tighten the control measures on text spam to protect our valued subscribers from unsolicited SMS broadcasts. Rest assured that we are always looking for ways to serve our subscribers better.
Hope this information helps you with regards to your concern.

"Commercial Purposes..."  If they had proof that my calls were for commercial purposes, it would've been ok
Unsolicited SMS broadcasts... " Again... no proof that my text were unsolicited spam
"subscribers must not make an unreasonable number of calls or make unreasonably prolonged calls...
"valued subscribers..."  Aren't we ALSO considered as valued paying subscribers?

Sorry ,Ma’am/Sir, we have disallowed you from availing our Voice Unli promos due to Fair Use policy. NTC rules that promos are subjected to Globe’s Fair Use Policy. Globe Telecom reserves the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allows us to fully optimize network capacity and maintain quality of its services for subscribers.

Best Regards,

Globe Customer Service 

 "Reserves the right to terminate/suspend..." Don't we also have the right to use and maximize the use of what we were paying for?
 "This policy prevents network abuse, allows us to fully optimize network capacity and maintain quality of its services for subscribers..." This is like telling us to stop using the promo and let other customers who are MORE IMPORTANT to Globe.



They implement the wrong policy.. and they're also saying the wrong things...


Update: Globe replied to my post yesterday...

Here's what I said:

Whoever implemented this policy should know that it wasn't well thought of and even an elementary student can think of it. (Parang nag submit lang kyo ng draft)

How can you say that the company has the "Right" to ban a person without proof that they were spamming or abusing... Obviously, those who are complaining are not the "evil spamming politicians" Globe was trying to protect their "Valued subscribers" from. and apparently, us who have been blocked from any promo are apparently NOT the "Valued customers" they are pertaining to.

Here's the reply:

sir bakabuta,

we only block the numbers that has numerous complaint of spamming from other subscribers. 

Here's what I said back:

Then that's is quite odd, since my number and my boyfriend's number were blocked. Even though we only use our globe sim cards to call each other. So how can there be "numerous complaints" from "Other subscribers" about our numbers?

I hope you fully understand that I have been even more agitated by your response. Since, the policy that Globe has implemented can also be abused by people who accuse other numbers of spamming. Globe will, without notice, block anyone who was tagged as a spammer without even verifiying if the said complaints were true or not.